Uploading professional photos to an event
Professional photo upload guide; bulk upload steps in the panel, file limits, credit cost, the face scan queue and when guests can see these photos.
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Professional upload is how a studio adds the photos and videos it shot to an event. The upload is done from the panel, in the browser. These frames are kept apart from what guests upload, and they reach guests through selfie search.
This article covers the upload steps, the limits, how credits are counted and what happens after the upload. Only team members who are allowed to manage the event can upload.
What you can do today
- Upload photos and videos in bulk from the event's Content tab in the panel.
- See how many credits an upload will use, and your balance, before it starts.
- Follow the upload progress and see which files failed on the same screen.
- Follow the face scan queue on the Selfie search card in the Overview tab.
- See your uploads in the Professional tab under Content, and download, hide or delete them one by one.
- Decide per event whether guests may share and download these photos.
Before you upload
The event has to be published. On a draft or expired event the Professional upload button is disabled.
For guests to see these frames, the Find with selfie feature must be on for the event. You can upload while it is off, but then the photos are not listed anywhere on the guest side. See Selfie search and consent layers for details.
| Item | Limit |
|---|---|
| Photo types | JPEG, PNG, WebP, HEIC, HEIF |
| Video types | MP4, MOV, WebM |
| Largest size per photo | 50 MB |
| Largest size per video | 2 GB |
| Professional upload space per event | 200 GB |
Files the browser can build a preview for are scanned and shown to guests. For the smoothest result, export your frames as JPEG before uploading.
Upload steps
- Open the event in the panel and go to the Content tab.
- Click Professional upload and choose the files. You can select many photos and videos at once.
- In the window that opens, check the number of files, the credits that will be used and your balance.
- Click Start upload.
- Watch the progress bar. Files go up three at a time, and each part is retried a few times if the connection drops.
- A summary appears when the upload ends. Files that failed are listed by name, and you can select and upload them again.
During the upload the browser prepares two smaller versions of each photo: the web version shown on screen (long edge 2048 pixels) and a thumbnail. The original file is stored unchanged. For videos a cover frame is taken.
Keep the tab open until the upload finishes. Unfinished files are not saved and are cleaned up about two days later.
How credits are counted
Credits are used only when Find with selfie is on for the event.
| File | Cost |
|---|---|
| Photo | 1 credit |
| Video | 1 credit per 3 seconds |
| Photo or video on an event with selfie search off | No credits |
Credits are deducted as each file is verified. A file that fails to upload or cannot be verified is not charged. If your balance is too low, the window warns you and the upload does not start. To buy credits, see Credits and buying.
After the upload: processing
Professional photos do not go through the approval queue; they count as published as soon as they are uploaded. If selfie search is on, each file joins the face scan queue. You follow it on the Selfie search card in the Overview tab:
- Professional photos: the number of photos you uploaded.
- Queued: photos waiting to be scanned.
- Processed: photos that have been scanned.
- Faces found: the number of faces detected in the photos.
- Guests with a selfie and Matched photos: usage on the guest side.
If a photo cannot be processed after three attempts, the card shows the number of photos that could not be processed. For videos one frame is examined every two seconds, and the first 30 minutes of the video are scanned.
When do guests see these photos?
Professional photos are not listed in the Gallery tab of the guest page. A guest sees a frame only when it matches their selfie, in the My photos tab.
A photo joins matching as soon as it is scanned. For guests who already gave a selfie, new matches are added automatically, so they do not need to take another one. Guests who signed in with email get an email about new matches, at most once an hour.
A guest can always order prints of a professional photo they matched. Sharing and downloading are off by default. To turn them on, open the event's Settings tab and, in the Professional photos box, tick Guests can share (logo share and link) and Guests can download.
When the event expires
When the archive period ends, the guest page closes and face data is deleted. Professional photo files are kept for 30 more days after the end date and are then deleted. Keep your own copy of the originals.
Planned upload channelsW planach
A desktop uploader, sending straight from the camera and a separate upload link for a second photographer are planned. Today the panel is the only way to upload.