Credits and buying

CollectAsist has no subscription. The service runs on Asist Credits: you buy credits once as a package, and they are deducted from your balance as you open events and upload professional photos. You do not pay for a month you did not use.

Your balance, the packages, your payments and the credit history are on the Credits page of the panel. Everyone on the team can see the page; only the account owner and admins can buy.

What you can do today

• See your balance and the nearest expiry date
• Compare credit packages by US dollar list price and approximate TRY amount
• Choose a package and pay on the payment page; credits are added once the payment is confirmed
• Follow your payment history and the status of each payment
• See purchases, spending, refunds and expiries in the credit history

What each action costs

Details:

• An event opened with only the Find with selfie feature costs no credits at opening; credits are spent on the professional photos and videos you upload.
• A professional upload to an event with selfie search off costs no credits; it only uses archive space.
• When you pick files for a professional upload, the total credits and your balance are shown before the upload starts. Credits are deducted as each file is verified.
• For extensions, every started 50 GB counts as one block: an archive with 60 GB used is two blocks, so 30 credits. An archive is kept for 12 months in total at most.
• If your balance is not enough to open an event, the event is saved as a draft; you publish it after buying credits.

The current rates are also shown on the Pricing card of the Credits page. For the event side, see Creating and managing events.

Credit packages

Packages are listed in the Credit packages section. At the time of writing these packages are on sale:

Packages and prices can change; what you see on the Credits page is always the one that applies. Each package card shows the list price, the approximate TRY amount at today's rate and the price per credit. List prices are in US dollars; payment is taken in Turkish lira, and the TRY amount is calculated with the Central Bank of the Republic of Türkiye selling rate at the moment you start the payment. The rate in use is shown at the top of the section as "Rate: 1 USD = ...".

Every purchase is one-off; nothing renews automatically. For general price information you can also see the Pricing page.

Buying step by step

1. Open Credits from the side menu.
2. Click Buy on the card of the package you want. You see "Going to the payment page…" and the payment page opens.
3. Enter your card details on the payment page and complete the payment.
4. After paying you return to the panel and the result page opens. You first see "Confirming your payment", then "Your credits have been added". The page updates on its own.
5. Continue with Go to events or Back to credits.

Confirmation usually arrives within a few seconds. If it takes longer than three minutes, the page shows a Check status again button. If your payment was taken but the credits are not added yet, the system retries the delivery every few minutes on its own; credits are never written twice for the same payment.

If the payment cannot be completed, the result page says "The payment could not be completed"; Try again takes you back to the Credits page to start over.

Your service application must be approved before you can buy credits. If it is not, the notice "Your service application needs to be approved first" appears above the packages and the buttons are disabled.

The notice "Credit sales are currently closed" means the payment service or the exchange rate could not be reached at that moment. Try again a little later.

Validity

• Purchased credits are valid for 12 months from the date they are added and do not renew automatically.
• Welcome credits are also valid for 12 months.
• When you spend, the credits closest to expiry are used first.
• Expired credits are removed from the balance and appear in the history as Expired.
• You get a panel notification 30 days and 7 days before your credits expire.

The nearest expiry date is shown on the balance card and on the Overview page.

Balance and history

Your balance is shown in the top bar of the panel, on the Overview page and on the Your Asist Credit balance card of the Credits page.

The Payment history table lists your last 100 payments with date, package, credits, amount (TRY and USD) and status:

The Asist Credit history card starts collapsed; click the arrow in its heading to open the last 200 entries. Each row shows the type of entry (Purchase, Welcome credits, Spent, Refund, Expired, Adjustment), its date and the number of credits.

AI culling costベータ

The rate for AI culling is 1 credit per 100 frames, with a minimum of 10 credits. If the frames cannot be analysed, the credits are refunded. This feature is in beta and not yet open in the panel; see AI culling for details.

Buying credits through StudioAsistベータ

The server side is ready for credits bought in StudioAsist to be added to the same CollectAsist balance once your StudioAsist account is linked; the link itself is not open for use yet. See StudioAsist integration for details.

Related articles

• Getting started
• Creating and managing events
• Professional upload
• Notifications