Print orders

Print orders let guests order prints of event photos from the studio. The studio defines the products, sizes and prices; the guest opens a photo, picks a product and sends the order from the guest page. The studio sees the order in the panel, prepares it and hands it over.

Payment is not taken through CollectAsist. The guest pays the studio directly, and the studio marks the payment as received in the panel. No credits are deducted per order.

What you can do today

• Define print products with a size and a price, and add frame and design options to a product
• Write the payment instructions shown to the guest (for example an IBAN, or pay on pickup)
• Turn print orders on or off for each event
• Filter orders by status, move them forward and cancel them with a reason
• Mark a payment as received with its amount and method, and undo it if needed
• Download the print files of an order as a single ZIP

Defining print products

Products belong to the account and apply to all of your events that have print orders turned on. You need the permission to manage events to add or change products.

1. Open Print products in the left menu and click Add product.
2. Fill in Product name, Size (for example 13×18) and Price (TRY). Name and size are required.
3. Leave On sale ticked if guests should be able to choose the product.
4. Optionally use Add frame to enter frame options: a name, an Extra charge (TRY) and the colour used in the preview.
5. Optionally use Add design to enter design options: a name, a Look and an extra charge.
6. Click Save.

A design option has one of four looks:

A product can have up to 20 frame options and 20 design options. Prices are in Turkish lira. The unit price the guest sees is the product price plus the extra charge of the chosen frame and design; the amount is always recalculated on the server.

Removing a product does not affect orders that were already placed, because each order line keeps the product name, size and options as they were at the time of the order.

Payment instructions and turning it on for an event

In Order settings at the bottom of the Print products page, fill in Payment instructions. This text is shown to the guest who orders. You can enter an IBAN and recipient name, or a note such as "pay on pickup".

Then turn print orders on for the event:

1. Open the Settings tab on the event page.
2. Tick Guests can order prints and save.

If you have no product that is on sale, guests do not see the print button. The panel shows the "No print products yet" warning in that case.

How a guest orders

1. On the guest page, the guest opens a photo and taps Order prints.
2. They choose a Product, a Frame and a Design if offered, and set the Quantity. The preview and the price update as they choose.
3. They tap Add to cart. They can repeat the same steps for other photos.
4. Under My cart in the Prints tab, they adjust quantities, optionally write a note to the studio and tap Place order.
5. The screen shows the order number, the total and the studio's payment instructions.

To place an order, the guest must be signed in with an email address. A guest who joined as a guest creates an account with the Sign in button; see Guest accounts for details.

A guest can order from these photos: photos they uploaded, photos they were matched to by selfie (including professional photos uploaded by the studio) and, if the gallery is public, other guests' photos in the gallery. Videos cannot be ordered.

The cart is kept on the guest's device, per event. Guests follow their orders under My orders in the Prints tab and on the My events page.

Order statuses

When a new order arrives you get a notification in the panel and the order appears on the Print orders page. The same list is on the Orders tab of the event page, filtered to that event. The order number is made of CA, the year and a sequence number.

Open the order and move it forward with Preparing, Ready (notify guest) or Delivered. You can go back from Ready to Preparing. Cancel requires a reason. An order that is delivered or cancelled cannot be changed again.

The first time an order is set to Ready, a guest whose account has an email address receives an email with the order number. Guests cannot cancel an order themselves; they need to write to the studio for changes.

Payment tracking

The guest pays the studio directly: by bank transfer, in person, or by the studio's own method. CollectAsist does not take card payments and takes no share of the order.

1. When you receive the payment, open the order and click Payment received.
2. Fill in Amount received (TRY); if you leave it empty, the order total is recorded.
3. Choose Cash, Bank transfer, Card (POS) or Other as the Method and confirm.

If you marked it by mistake, use Undo payment. The Awaiting payment filter lists orders that are not cancelled and not marked as paid. On their side, the guest sees an "Awaiting payment" or "Paid" label next to the order.

Downloading the print files

The Print files (ZIP) button in the order window downloads the originals of the ordered photos in one file. File names carry the line number, product, size, frame, design and quantity. The ZIP also contains a summary text with the customer name, the lines, the total and the guest's note. The download link is valid for 15 minutes; if it expires, click the button again.

The studio prints and delivers by its own means. CollectAsist does not provide a printing or shipping service.

Reporting payment marks to StudioAsistBeta

For accounts linked to StudioAsist, payment marks are also reported to StudioAsist. The StudioAsist integration is in beta and account linking is not open for use yet; see StudioAsist integration.

Text message when the order is readyPlanejado

Order settings shows the option Text the guest when the order is ready, but text message sending is not connected in this version. Today the guest is notified by email only when the order is ready.

Card payment and digital salesPlanejado

Paying for an order by card on the guest page and selling digital photos are not available today. See the Roadmap for planned modules.

Related articles

• Guest accounts and My events
• Messaging between guests and the studio
• Notifications
• Creating and managing events