Moderation and content reports

Every photo, video and wish a guest uploads is under the studio's control. You choose per event whether content is published instantly or after your approval, and you can hide or delete a published item at any time. Guests can also report content they find inappropriate.

This article covers the moderation setting, the actions on the Content tab, and how reported content is resolved. Managing content needs the permission to manage events; team members who can only view events see the content and the reports but cannot change them.

What you can do today

• Publish content instantly or after your approval
• Approve content awaiting approval, one by one or in bulk
• Hide published content and show hidden content again
• Delete content permanently
• Remove content that guests reported, or dismiss the report

Publishing setting

The Publishing option on the Settings tab of the event page has two values:

• Publish instantly: What a guest uploads is published straight away. This is selected on new events.
• Publish after my approval: New content waits with the status "Awaiting approval"; it does not appear in the gallery, on the slideshow or in the wish book until you approve it.

Changing the setting only affects content uploaded from then on. Content that was already published stays published, and content awaiting approval keeps waiting.

The Gallery setting on the same tab decides who sees the content. With Private, a guest sees only their own uploads. With Public, published content is open to all guests on the Gallery tab of the guest page. In the public gallery a guest's name is shown only on wishes; photos and videos do not show who uploaded them.

Content statuses

Moderating on the Content tab

The Content tab of the event page shows guest content in a grid. You can narrow it with the tabs at the top: All, Photos, Videos, Written wishes, Voice wishes, Awaiting approval, Hidden and On slideshow. The Awaiting approval tab appears when the publishing setting requires approval or when something is waiting; the Hidden tab appears when there is hidden content.

To act on a single item:

1. Click the item. A full-screen viewer opens; the top bar shows the uploader's name, the upload time and the file name.
2. For an item awaiting approval, click Approve.
3. Click Hide to take a published item down, or Show to bring a hidden item back.
4. Click Delete to remove the item completely, and confirm "Delete this content?".

In the viewer you can move between items with the left and right arrow keys and close it with Esc. In the grid, items awaiting approval carry an "Awaiting approval" label and hidden items carry a crossed-out eye icon.

Bulk actions

1. On the Content tab, click Select.
2. Click the items you want to act on. Shift-click selects everything in between. To select all content in the tab, use the Select all link; this also covers items that have not been loaded on screen yet.
3. Click one of the buttons on the bar: Approve, Hide, Show, Delete, Add to slideshow or Remove from slideshow.
4. Click Done when you have finished.

When you pick items one by one, up to 1000 items can be processed at a time. For a bulk delete the panel tells you how many items will be deleted and asks you to confirm.

Deleting cannot be undone. The files of a deleted item are removed from storage as well. If you are not sure, use Hide first; hidden content stays on the Hidden tab and comes back with Show.

What hiding and approval change

• Hidden content and content awaiting approval are left out of the public gallery, the live slideshow and the wish book PDF.
• Hidden content is not included in the Download all (ZIP) archive. Content awaiting approval is included.
• The uploader still sees their own item on the My uploads tab, with its status badge.
• If you hide the photo you set as the cover, no cover image is shown on the guest page.
• A guest can always delete their own uploads on the My uploads tab.

How guests report content

The guest page offers two ways to report:

• The Report content link at the bottom of the page. It sends a general report about the event without picking a specific item. A visitor who has not joined the page can use this link too.
• The Report content link shown at the top when a photo or video is opened in the public gallery, and under each wish card. The report is attached to that item.

In the Report inappropriate content window the guest picks a Reason, optionally fills in Details and Your contact, and taps Report. The reasons are:

Content reported for privacy, a child or violence is hidden immediately, without waiting for your review. For the other reasons the content stays published until you decide. A guest can send at most 20 reports for the same event within 24 hours.

Resolving reports

An event with open reports shows a Reports tab on its page, with the number of waiting reports on it. The same number appears with a flag icon on the event card on the Events page and in the To do list on the Overview page.

1. Open the Reports tab on the event page. The Reported content list shows the reason, the time, the guest's details and, if they left one, their contact for each report. If the report is about a written wish, the text of the wish is shown too. Items that were hidden at once carry the "Hidden automatically" label.
2. If you agree with the report, click Remove. The content is hidden.
3. If you do not agree with the report, click Dismiss. If the content was hidden automatically, it is published again.

The decision is recorded together with the user who made it and the time; a resolved report is shown in the list as "Removed" or "Dismissed". When no open reports are left for the event, the Reports tab is hidden. Remove hides the content, it does not delete it. If you want the file deleted completely, open the Hidden tab on the Content tab and remove the item with Delete.

The CollectAsist team can also see reports and resolve them when needed.

The Report card on the event's Overview tab sums up how many items were hidden and how many reports came in for the event.

Related articles

• Creating and managing events
• Guest uploads and limits
• Live slideshow
• Privacy, retention and deletion