Notifications
Email notifications and panel notifications guide; what the studio sees in the panel, account emails, emails sent to guests, frequency and language.
De documentatie is geschreven in het Turks en het Engels. Deze pagina wordt in het Engels getoond.
Op deze pagina
CollectAsist uses two channels: the notification bell inside the panel for the studio team, and email for guests and for account actions. This article lists which notification goes out when, to whom and through which channel.
In short: event-related studio notifications (new order, new message, expiry reminders) appear only in the panel today and are not sent by email. Guest emails go only to guests who signed in with an email address.
What you can do today
- Follow new print orders, guest messages and expiry reminders from the notification bell in the panel
- Click a notification to go to the related event tab or to the Credits page
- Mark notifications as read one by one or all at once
- See pending work in the To do list on the Overview page
- Choose the language of the panel and of the emails sent to you in your profile
The notification bell in the panel
The bell is in the top bar of the panel. If there are unread notifications, their number is shown on the bell.
- Click the bell; the last 30 notifications are listed from newest to oldest. Unread ones have a coloured background.
- Click a notification. It is marked as read and the related page opens.
- To clear them all at once, click Mark all as read.
The list refreshes on its own once a minute while the panel is open. Notifications belong to the account, not to a person: everyone who uses the panel sees the same list, and a notification that one person marks as read is read for everyone.
Notification titles are currently written in Turkish whatever your panel language is. The line under the title carries the event name, guest name or order number.
Panel notifications the studio gets
| Notification | When | Page it opens |
|---|---|---|
| New message from a guest | When a guest writes to the studio. If the same guest keeps writing, one notification per 10 minutes at most | The event's Messages tab |
| New print order | When a guest places a print order; with order number, guest, event and total | The event's Orders tab |
| Archive closes within 14 days | 14 days before the event expires | The event page |
| Archive closes within 3 days | 3 days before the event expires | The event page |
| Archive closed | When the event has expired | The event page |
| Credits expire within 30 days | 30 days before a batch of credits in your balance expires | The Credits page |
| Credits expire within 7 days | 7 days before the expiry date | The Credits page |
Expiry and credit reminders are produced by an hourly check and are sent once per stage. To extend an archive, see Creating and managing events; for credit validity, see Credits and buying.
The To do list on the Overview page
The To do card on the Overview page is not a notification; it is calculated from the current state of your account and items disappear on their own once the work is done. It shows:
- New print orders waiting
- The number of reported items per event
- Unread guest messages per event
- Events whose closing date is near
- Events waiting as drafts
No separate bell notification is created for reported content, so during an event keep an eye on the To do list and on the event's Reports tab. See Moderation and reports for details.
Account emails
Studio users receive email only for account actions:
| When | Validity | |
|---|---|---|
| Email verification code | When you create an account, or try to sign in with an unverified account | 15 minutes |
| Password reset code | When you use Forgot password? on the sign-in screen | 15 minutes |
| Team invitation | When the account owner or an admin invites you to the team | 7 days, single use |
These emails are sent in Turkish if the user's language is Turkish and in English for other languages. If many codes are requested in a short time, sending is limited for a while.
Emails sent to guests
Guest emails go to guests who signed in to the guest page with an email address. A guest who continues without an account has no known email address, so no email is sent to them; they see replies and order status when they open the guest page on the same device.
| When | Frequency | |
|---|---|---|
| Sign-in code | When a guest wants to sign in with their email address. The code is valid for 10 minutes | On every sign-in request |
| A reply to your message | When the studio replies to the guest's message | One per 10 minutes at most |
| New photos of you | When a guest who used selfie search turns out to be in photos uploaded later; while the event is open | One per hour at most |
| Your print order is ready | When the studio sets the order to ready for the first time | One per order |
Guest emails carry your studio name and the event name; reply, photo and order emails include a button that opens the guest page. Emails are sent in Turkish if the guest's language is Turkish and in English for other languages.
For each topic, see Messaging, Selfie search and consent and Print orders.
Where notifications are configured
Today there is no preferences screen that turns individual notifications on or off. These settings affect notifications:
- Language of the emails sent to you: the Language field on the Profile tab of the Settings page.
- Account language: the Account language field on the Account and brand tab of the Settings page; it sets the language of the email sent to people you invite.
- Message and order notifications: if you turn off messaging or print orders for an event, these notifications do not come from that event.
- Studio name in emails: this is your account name; change it on the Account and brand tab.
The "Text the guest when the order is ready" box on the Print products page does not send a text message today; SMS sending is not open yet. The order ready email is sent regardless of this box.
SMS, WhatsApp and push notificationsGepland
Notifications and sign-in codes by SMS and WhatsApp, browser push notifications, order and message notifications to the studio by email, a low-credit alert and a notification preferences screen for guests are planned. They are not available today.
StudioAsist notification centreBèta
The server side is ready for panel notifications of accounts linked to StudioAsist to be forwarded to StudioAsist as well; the link is not open for use yet. Notifications for CloudAsist transfer and AI culling arrive together with that link. See StudioAsist integration for details.