Guest and Photography Studio Messaging
Questions are answered where the photos are.
A guest writes to you from the event page and you answer from your panel. The conversation does not scatter across phones and group chats.
What it is
Messaging is the “Message studio” tab on the guest page. A guest asks about a missing photo, an order or a frame option, and the message arrives on the event's “Messages” tab. Each guest has their own conversation.
The feature is off by default and you decide which events use it. When you turn it off, guests cannot send new messages, and earlier conversations stay in your panel.
How it works
Turn messaging on
In the event settings, turn on “Guests can message the studio”. The “Message studio” tab appears on the guest page.
The guest writes
The guest opens the tab, types a message and taps “Send”. They are told the reply will appear on the same screen.
You are notified
A new message raises a notification in the panel, and the to-do list on the overview shows the event's unread message count.
Answer from the panel
On the event's “Messages” tab, pick the conversation on the left, type your reply and send it.
The guest sees the reply
A guest with an email account is told about your reply by email. A guest without an account sees it when they open the event page on the same device.
What guests see
- Sends a message from the “Message studio” tab without leaving the page.
- Sees the whole conversation on one screen; a “New reply” mark appears on the tab when you answer.
- Gets an email when a reply arrives, if they signed up with email.
- Is told that the reply will be visible on the same device, if they wrote as a guest.
What the studio controls
- Turns messaging on or off for each event.
- Sees and answers each guest's conversation separately.
- Sees whether the guest wrote from an email account or as a guest.
- Follows the unread message count on the overview.
Limits and details
- Messaging is off in a new event; the studio turns it on per event.
- A message can be up to 2,000 characters long.
- A guest can send up to 10 messages a minute and up to 100 a day.
- Turning messaging off does not delete earlier conversations; only new messages are blocked.
- The conversation is between a guest and the studio only; guests cannot write to each other.
Which events use it
It is used most at weddings and graduations where prints are ordered; the guest asks about the frame, the delivery or a missing shot directly. At large events, having the questions in one place makes them easier to follow up.
Planned additionsPlanned
- Push notifications for replies
Frequently asked questions
Can guests message each other?
No. The conversation is only between a guest and the studio. There is no chat between guests on the event page.
Is messaging on at every event?
No, it is off by default. You turn it on in the event settings and can turn it off again at any time.
How do I know a new message has arrived?
A notification appears in the panel and the overview shows the event's unread message count. For messages sent one after another by the same guest, a notification is sent at most once every 10 minutes.
Does a guest without an account see my reply?
Yes, but only when they open the event page on the device they wrote from. A guest who signed up with email is also told about your reply by email.
If I turn messaging off, are earlier conversations deleted?
No. Earlier conversations stay in your panel; guests simply cannot send new messages.
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Put the QR on the table this weekend.
Open your account, set up your first event with the welcome credits, and see how your guests use it.
40 welcome credits when your account is approved. No subscription.